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Talk to me: Exploring user interactions with the Amazon Alexa - Irene Lopatovska, Katrina Rink, Ian Knight, Kieran Raines, Kevin Cosenza, Harriet Williams, Perachya Sorsche, David Hirsch, Qi Li, Adrianna Martinez, 2019
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Alexa, is this a scam? Amazon cracks down on tech support sites, alleging they tricked new users into paying to fix bogus bugs – GeekWire
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